Mahey Qadir

📍 London, UK

Upfront information dump

A customer opens your support agent with this: "hi! the running shoes are too small (size 10 not 9), they were a gift from my mom can you refund MINE not her card? order NS-28479 thanks - Daisy" Your LLM parses it fine, but the stack downstream doesn&

Expertise.ai teams up with Voxli to solve the "absolute insanity" of their AI sales Agent testing workflow

Expertise.ai is a known disruptor in the AI space, building AI sales agents that deliver contextual, real-time conversations that guide prospects through personalized sales flows rather than static decision trees. But as Expertise.ai was pushing the limits to improve the response quality of their AI sales agents, they

The failed Tool Call when Simulating a Customer Conversation Across Three LLMs

Recently, to assess AI Agent performance with tool calls, we executed the same multi-turn conversation across the three tiers of OpenAI's GPT-5.4: standard, mini, and nano. Our findings should make any seasoned AI developer nervous, especially if you're ‌making changes to your agent without proper

Testing for Speculation using Voxli

In our last post, we discussed the Risks of Agent Speculation. Today we will look at how you can set up Voxli to catch speculations, using a feature called Hallucination detection. Activating hallucination detection prompts Voxli to review agent dialogue and tool selections. Voxli then extracts the claims that the